INFORMATION ABOUT

THE PROCESS

WELCOME!

Thanks a bunch for getting in touch. Below you’ll find more information about how we’ll work together, including:

  • My Design Process
  • Pricing & Packages
  • Payment Breakdowns & Timelines
  • How We’ll Communicate Throughout The Project
  • What I’ll Need From You Before The Project Starts
  • Frequently Asked Questions

Once you’ve had a look through this page, go ahead and book your free consultation.

THE PROCESS

This process is designed to help your project move forward in as streamlined and stress-free a way as possible, and ensures we are both clear about goals and timeframes. Below is an example workflow showing some milestones… Not every step is included, however, you will have plenty of opportunity for feedback and revisions throughout.

***Some of these steps may not apply to your project, this breakdown is for logo & web design***

01. FREE CONSULTATION

Please read this page before scheduling your free consultation! You’ll be able to ask me any questions you have before booking.

02. CONTRACTS & DEPOSITS

Once you’ve decided you want to move forward with your project, we’ll both sign a contract so that we’re fully protected before we begin working together. A 30% deposit will secure your spot in my schedule. (The remaining payment breakdown is as follows: 35% is due at the start of the project, and the final 35% is due when the project is complete.)

03. PROJECT MANAGEMENT

I’ll add you to my project management system. This is where we’ll communicate and keep all your files and feedback. Don’t worry – I’ll provide you with a video tutorial on how to use it!

04. HOMEWORK

Firstly, I will ask you to answer a questionnaire, I’d then encourage you to set up a secret Pinterest board and share what inspires you; You can include colour palettes, other logos and websites, favourite fonts, and any other nuggets of inspiration you find! ***Don’t worry if Pinterest is not your thing, you can search Google and upload your inspiration***

The next step is to create and upload all your website content to my project management system. I request that this is completed at least one week before the web design project starts.

05. CONSULT CALL

1-2 weeks before your project begins, we’ll hop on a 30-minute call if you’re up for it. This is the perfect time to ask any last-minute questions you may have!

06. MOODBOARD, COLOUR PALETTE, & LOGO DESIGN

I’ll start the design process by creating a mood board that summarises your brand aesthetic and colour palette. I’ll show you three ideas for your main logo. You’ll choose the one you like best, and then I’ll refine it over two revision rounds.

07. BRAND BOARD

Your brand board will include the other brand elements listed in your package (logo variations, sub mark, patterns and fonts etc.) You’ll get to see all the elements on one board. Then you’ll have two revision rounds to make changes.

08. WEBSITE DESIGN STYLE TILES

I’ll design some style tiles for you to choose from. ***style tiles will give you the look and feel: colour palette, font options, and imagery styles your website will be based around***

09. MOCKUPS / LAYOUTS

I will then create a mockup of your homepage before I start working on the live site. You’ll have one revision round to request changes. After you’ve approved it, I’ll turn it into your live site and I’ll make your other pages! You’ll then have two rounds of revisions.

10. FINAL PAYMENT

Before I hand over your final files and website, you’ll need to complete your final payment. I’ll then send you the link to a Dropbox folder containing your finalised brand files and I’ll hand your website over.

11. WEBSITE WALKTHROUGH

Don’t worry, I’m not going to leave you to figure out how to use your website all by yourself. We’ll set up a 30-minute consult call where I walk you through how to use and update your website. You’ll also receive access to my client area where you’ll find tutorials and advice to help you edit and update your website.

PRICING & PACKAGES

***The cost of a website varies dramatically depending on the wants & needs of the client, and the extra functionality needed to accomplish this – the prices below are starting points and you will be quoted individually***

FREQUENTLY ASKED QUESTIONS

I have listed a few FAQs here, however, you will find more FAQs about Logo & Branding Design here, and Web Design here.

WHAT PLATFORM WILL MY WEBSITE BE BUILT ON?

I use the WordPress platform (to understand more about WordPress, please refer to my WordPress Glossary here). By using WordPress, it will be a dream to navigate and you will be able to easily update your own content from blog posts to shop products. You can be assured of a beautifully designed website built upon robust foundations.

DO I NEED TO BUY A DOMAIN NAME AND / OR HOSTING BEFORE I START WORKING WITH YOU?

You will need to purchase a domain name prior to work commencing. I offer a hosting package which includes free email and an SSL certificate. You can add this on to your invoice and leave all the tech stuff to me (if you opt to get hosting through me you do not need to add on the upsells like email/hosting/privacy/website builder when you buy your domain!) If you choose to purchase your hosting elsewhere (or already have hosting you want to use) that’s fine too, I will need access to this though!

HOW SOON CAN I START WORKING WITH YOU?

I am usually booked up at least a month or two in advance, however, this is not always the case, and I do have rush options available… We can discuss this during our consultation.

HOW LONG DOES A PROJECT TAKE?

Each project can vary depending on the revision rounds & requirements. It could be sooner or later. Typically:

  • A logo design project takes 1-3 weeks
  • A web design project takes 4-6 Weeks
WHO WILL MAINTAIN MY WEBSITE?

You can, or I can (or a bit of both!)

I offer monthly maintenance packages to all of my clients. This is a small monthly payment plan for ongoing service where I basically act as the caretaker for your site. This includes things like security updates and website/database backups. Backups are made to the site weekly and are stored securely in the cloud via my business DropBox account. 2 backup versions are kept at all times. The site is monitored 24/7, so that if there are any security breach attempts I am aware and can restrict access, I cannot guarantee that your site will never be hacked (I am pretty sure no one can guarantee that, but I do take security threats seriously and do as much as I can to keep the site clean). Also included: minor changes to the site including adding posts/articles/news, changing images/text. etc… But does not include: the installation of new plugins for functionality which requires a fair bit of work to settings/styling etc… or any major styling changes. Any larger changes will be priced per hour or per project and are not included in the maintenance package.

Alternatively, I will teach you how to make updates to your site when your site goes live. If you choose not to take up the maintenance package you will be responsible for your site completely. If you need assistance after I hand your website over to you, you will be billed at my hourly rate.

You don’t need to buy a maintenance package, however, I would recommend it as all of the components that make up your website are updated constantly and separately of one another, and they don’t always play nicely together.

READY TO BOOK A CONSULTATION & GET STARTED ON YOUR PROJECT?

You can book your consultation using the form below! You may be wondering what happens after we chat… If you decide you want to work together, you will need to sign my contract, and then pay a 30% non-refundable deposit to secure your spot on my calendar. After that, I will add you to my project management system and you can start working on your Pinterest board and a design questionnaire so that I can create a website or logo (or both) that you love.

BOOK YOUR FREE CONSULTATION